This Privacy Policy explains how Verba House 33 processes personal data in connection with its language courses, tutoring services, and website use.
This introduction outlines how the policy is organized and where to find key information.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion where retention is not required, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground applies.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or activity concerned. We will review the request and respond within a reasonable period, taking into account any legal exceptions or verification needs.
We keep personal data only for as long as needed to manage enquiries, enrolment, course administration, payment records, and legal or accounting obligations. When data is no longer required, we delete it or anonymise it where this is appropriate and permitted.
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version applies from its stated effective date.
Data handling overview
We may process contact details, enquiry content, level-screening information, enrolment and timetable details, attendance records, payment-related records, and course progress notes. Where needed for classroom administration, we may also process limited technical data from website use, such as device or browser information and basic log records.
We receive data when you submit an enquiry, complete level screening, confirm course terms, enrol, attend lessons, make a payment, or communicate with us by phone, email, contact form, or in person. Some technical data is generated automatically when the website is used.
Our website may use essential cookies to support core functions, such as page navigation and form handling. It may also use preference cookies to remember basic settings and analytics cookies to understand how the site is used. We do not rely on cookies to make decisions with legal or similarly significant effects.
You can usually block or delete cookies through your browser settings. If cookies are disabled, some website functions may not work as intended. Where the browser or device allows it, you may also manage stored site data and similar technologies through local privacy controls.
We process personal data to respond to enquiries, screen starting level, match learners to a suitable group and timetable, confirm course terms, manage enrolment, organise scheduled lessons, support guided practice, review progress, process payments, maintain records, operate the website, and meet legal, accounting, and security obligations.
We may share personal data with payment processors, website and IT support providers, communication tools, and other operational partners that help us run the website and manage course administration. These parties are expected to use the data only for the services they provide to us and to apply appropriate confidentiality and security measures.
We may disclose personal data where necessary to comply with law, respond to lawful requests, establish or defend legal claims, protect our rights, or address security and fraud concerns. We may also share information when a learner asks us to do so in connection with course administration.
